3 Insights Gained From Clients Regarding Online Counselling & Psychotherapy

Over the past decade, I have had the privilege of learning valuable lessons from my clients in the realm of online counselling and psychotherapy. Here are three key insights that I have recently gleaned:

The Power of a Transitional Walk: Many clients have illuminated the importance of taking a brief walk before and after our online psychotherapy sessions. Even if it means leaving the comfort of their own homes to stroll around the block and then return to their familiar surroundings, this ritual aids in the transition to our online psychotherapy room. It provides a physical and mental separation, enabling a smoother shift into the therapeutic space.


Beyond Facial Expression: Clients have emphasized the significance of perceiving more than just my face during our sessions. Many individuals rely on the subtleties of body language to establish a deeper connection. A comprehensive view of the therapist's presence, including body language, contributes to a sense of enhanced connection and understanding.


The Safety of Home: It has been evident that for some clients, the comfort and security of being at home during counselling and psychotherapy sessions offer an advantage. Being within their own space can facilitate a more profound exploration of certain experiences, creating an environment where they feel safe to connect and engage in therapy, which may be less accessible in the therapist's office.


Furthermore, I would like to share some fundamental criteria for choosing an online counsellor or psychotherapist, drawn from my experience in studying, teaching, and offering online therapy for the past decade:

  1. Seek a professional who employs a secure platform, such as Zoom or VSee, to ensure the privacy and confidentiality of your sessions.

  2. Opt for a therapist who is a member of ACTO (Association for Counselling and Therapy Online), as they have undergone specialized training for online counselling and psychotherapy. ACTO also distinguishes therapists based on their level of experience, with Senior Professional Online Therapists denoted by an orange box around their profiles.

  3. Ensure that your chosen therapist outlines a plan in case of an internet connection loss, indicating a commitment to continuity and preparedness.

  4. Select a therapist who underscores the importance of conducting sessions in a private, interruption-free setting.

Ultimately, the choice between online and in-person therapy is a deeply personal one. If you find that online therapy is not suitable for your needs, I encourage you to trust your instincts and seek a therapist whom you can meet face-to-face. The efficacy of online counselling and psychotherapy is embraced by many, but the traditional in-person approach remains equally valid and should be guided by your personal preferences.

I wish you the utmost success in discovering the right therapist and the mode of therapy that aligns with your needs and choices. Will your next therapeutic encounter be online or in person? The decision is yours to make.

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